Terms and Conditions

These terms and conditions apply to all services and contracts between the tattoo studio Tattoo-Highlights Hamburg (hereinafter the "Studio") and the customers. By booking an appointment, the customer accepts these terms.

Provider: Alexander Demtschenko Tattoo-Highlights Borgfelder Straße 64 20537 Hamburg Germany

Individual artists may have differing terms, which will be communicated in advance.

Inquiries via our website, by email, telephone or social media are non-binding. A contract is concluded only once we have expressly confirmed a specific appointment.

To reserve an appointment we usually agree on an appointment deposit. Whether a deposit applies and in what amount is agreed individually between customer and studio before the appointment and recorded separately — the amount does not follow from these terms. When the appointment takes place, the deposit is credited in full towards the final price.

Appointments can be rescheduled or cancelled free of charge up to 72 hours before the start. In this case, any deposit paid is refunded in full or transferred to the new appointment.

If the customer cancels later or does not attend the appointment, the studio is entitled to the agreed remuneration less any expenses saved (§ 648 sentence 2 of the German Civil Code). For the sake of simplicity, the studio retains the deposit paid as liquidated damages in this case.

The customer is expressly permitted to prove that the studio incurred no damage at all or substantially less damage; in that case the deposit is refunded in full or in part. The studio reserves the right to prove higher damage.

If, exceptionally, no deposit was agreed, the same statutory rule applies: the studio may claim the agreed remuneration less expenses saved, whereby the customer may likewise prove that the damage was lower. In the event of repeated no-shows, the studio may decline future appointment requests.

If an appointment has to be cancelled by the studio (e.g. illness, force majeure, organisational reasons), the deposit is refunded in full or, on request, transferred to a new appointment. Further claims (e.g. travel costs or loss of earnings of the customer) are excluded.

The prices communicated by the studio at the time apply. Outstanding balances are to be paid on the day of the appointment in cash or by the agreed payment method. All prices include statutory VAT unless stated otherwise.

Before every tattoo, the studio informs the customer about the procedure, the risks and aftercare; this briefing and the customer's consent are recorded separately in writing. The customer undertakes to inform the studio truthfully and in advance of any health restrictions (e.g. allergies, skin diseases, medication, blood clotting disorders, pregnancy).

Aftercare instructions are available on our website at any time and are additionally handed out at the studio. The healing of a tattoo depends substantially on the customer's aftercare; the studio cannot be held responsible for a result caused by improper aftercare for which the customer is responsible, or by inaccurate health information.

Liability: The studio is liable without limitation in cases of intent and gross negligence as well as for damages arising from injury to life, body or health. In cases of simple negligence, the studio is liable only for the breach of a material contractual obligation (i.e. an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely), limited to the foreseeable damage typical of the contract. Liability under the German Product Liability Act remains unaffected. No further liability applies.

Tattoos objectively fulfil the elements of bodily harm within the meaning of § 223 of the German Criminal Code; they are justified by the effective consent of the informed customer.

Tattoos are generally only carried out at the studio from the age of 18. Minors are not tattooed under any circumstances, not even with parental consent.

All drafts, sketches and drawings are the intellectual property of the studio. Their release or further use without consent is excluded. In the event of cancellation, there is no entitlement to the handover of drafts already created.

If the customer ends a session that has begun, the services rendered up to that point must be paid for. Beyond that, the studio retains the claim to the agreed remuneration for the reserved time less expenses saved (§ 648 sentence 2 of the German Civil Code). The customer is permitted to prove that the studio incurred no damage or substantially less damage.

Instructions from the staff must be followed for reasons of hygiene and safety. Accompanying persons are only permitted by prior arrangement. Animals and children are not allowed in the work area. For health reasons, customers under the influence of alcohol, drugs or medication cannot be tattooed; in such cases the studio may cancel the appointment. Clause 3 then applies accordingly, including the customer's option to prove that the damage was lower.

We publish photos of the tattoos created only if the customer has previously given express written consent (e.g. via a separate tick box on the consent form). Without such consent, no publication takes place. No personal data is published in this context. Consent is voluntary, is not a precondition for the tattoo, and may be revoked informally at any time with effect for the future; we will then remove the images from our own channels.

Vouchers are valid for 3 years from the end of the year of issue (statutory limitation period, §§ 195, 199 of the German Civil Code) and may also be redeemed by another person. Cash payment of the voucher value is excluded; any remaining balance is retained and can be redeemed later.

Inquiries via our website are non-binding; the contract for the tattoo is concluded at the studio (see clause 2). As a rule, this does not give rise to a distance contract and therefore no statutory right of withdrawal.

If, exceptionally, a contract is concluded exclusively by means of distance communication, you as a consumer have a 14-day right of withdrawal. You may withdraw from the contract without giving reasons, informally by email to kontakt@tattoo-highlights.com or by post to the address stated in the legal notice. Sending the notice in good time is sufficient to meet the deadline.

If you expressly wish us to begin the tattoo before the withdrawal period expires, we will obtain your express consent to do so. In that case your right of withdrawal expires upon complete performance of the service; in the event of early withdrawal you owe reasonable compensation for the services already rendered.

Fine art prints can be requested via our website without obligation. A request is not an order: it creates no payment obligation and no contract. A contract of sale is concluded only once we expressly confirm the request by email and the customer accepts that confirmation.

All prices are final prices including statutory VAT. Shipping costs are not included; the shipping amounts stated on the website are non-binding estimates. The exact shipping price depends on the destination and is communicated in the confirmation email before the contract is concluded. For deliveries outside the EU, customs duties and import charges may apply and are borne by the customer.

Prints are shipped rolled in a protective tube. On request they are signed by hand at no additional cost. Frames are not included. Colour deviations between screen display and print are inherent to the printing process and do not constitute a defect.

Right of withdrawal: For a distance contract of sale for fine art prints, consumers have the right to withdraw within fourteen days without giving reasons. The period begins on the day on which the customer or a third party named by them takes possession of the goods. A clear statement (e.g. by email to prints@tattoo-highlights.com) sent to the address stated in the legal notice is sufficient. Sending the notice in good time is enough to meet the deadline.

Consequences of withdrawal: We refund all payments received, including standard delivery costs, without undue delay and at the latest within fourteen days of receiving the withdrawal. The customer bears the cost of return shipping. The customer is liable for any diminished value only where this results from handling beyond what is necessary to establish the nature of the goods. Please return the print rolled in a suitable tube.

German law applies. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.